Advice enquiries

• Anaesthesia
• Behaviour
• Emergency & Critical Care (ECC)
• Neurology
• Rabbits & Exotics – please visit our Exotics section for advice on exotic species
• Oncology
• Ophthalmology
• Orthopaedics
• Soft Tissue Surgery

How it works

1. Fill out the Advice Request Form and select your specialist service
2. We'll contact you within 48 hours (Monday-Friday, 9am-5pm) via email or phone
3. Give us a range of times when you're available for calls (particularly for emergent or urgent cases)
4. You can add other staff contact details for faster response

Important notes

• Our clinicians have teaching duties, so we can't guarantee specific call times
• We may redirect your request to a different service if more appropriate
• All advice is given in good faith, but treatment decisions remain your responsibility

Internal Medicine 

(our default is to respond by email)

• Simple advice request £35 fee
• More complex request £70 fee (this includes mycobacterial infection advice)
• Very complex request £140 fee (full history/lab work/images, advice on animal cohorts, complex mycobacterial advice)

Cardiology

• Simple advice request £35 fee
• More complex request £70 fee
• Very complex request £140 fee (full history/lab work/images)

What to do

1. Only fill out the Advice Request Form initially
2. Include a clear summary with:
   • Relevant clinical details
   • Timeline of events
   • Key test results
   • Your specific question(s)

Response time

3-5 working days via phone or email. We will request full histories, original images and/ or more information if required. Due to time constraints, we cannot look through the entire animal’s history for simple advice requests.

Dermatology

• Advice is free to referring vets within our catchment area (Scotland, Cumbria, Northumberland, County Durham, Tyne & Wear, Cleveland). Outside our catchment there will be a charge.
• Simple advice request £35 fee
• More complex request £70 fee

Diagnostic Imaging / Radiology

• We don't offer standalone consultations