Frequently Asked Questions

Can my prescriptions be posted?

Yes, providing the medicine can be packaged appropriately for posting and spillages would not cause potential harm to Post Office staff (for example liquid cytotoxic drugs, refrigerated medications and controlled drugs). All medicines are posted by special delivery so are guaranteed by 1pm the day after posting and need to be signed for upon delivery.

What should I do with unused medicines?

Unused medicines should be brought back to us for safe disposal. Please ensure you tell us if you are returning any sharps.

Can I get a refund if I return unused medicines?

Unfortunately not. Because we cannot guarantee the conditions they have been stored under once medicines leave the hospital, dispensed medicines cannot be re-used and therefore cannot be refunded. If you feel your animal has been prescribed too large a quantity of any medicine, please let us know before you leave the hospitals.

I can’t administer the medicine to my pet, what do I do?

If you are having difficulties giving any medicine to your pet, please let us know. We may be able to prescribe a different formulation or give you a device to aid with administering tablets. We can also offer advice on whether oral medicines can be mixed with food, and the easiest way to administer common medications.

How can I order more medicines for my pet?

You can find information on how to order medicines for your pet at the link below.

Ordering medicines (for pet owners)

Can I order food from the Dick Vet?

We hold in stock a large range of prescription foods for dogs and cats and can order in both prescription and non-prescription foods. Food can be ordered via the “ordering medicines” form or by e-mailing: