Frequently Asked Questions

Routine medications, foods and supplements can be requested from the pharmacy team, usually available for collection within three working days, using the link below:

Ordering medicines (for pet owners)

We need to examine your pet at least every six months; however this time will vary depending on the condition prescribed for. A consultation fee will be charged for the re-examination, clinical assessment and review of medicines, depending on what discipline is performing the re-examination.

Yes. If you order your medications from us, they can either be collected from our reception, or sent via the postal service, providing the medicine can be packaged appropriately for posting and spillages would not cause potential harm to Post Office staff (for example liquid cytotoxic drugs, refrigerated medications and controlled drugs). 

All medicines are sent via Royal Mail special delivery at a fee of £13.95 including VAT. Delivery is guaranteed by 1pm the day after posting and need to be signed for upon delivery.

Unused medicines should be brought back to us for safe disposal. Please ensure you tell us if you are returning any sharps.

Unfortunately not. Because we cannot guarantee the conditions the medicines have been stored under once they leave the hospital, dispensed medicines cannot be re-used and therefore cannot be refunded. If you feel your animal has been prescribed too large a quantity of any medicine, please let us know before you leave the hospital.

If you are having difficulties giving any medicine to your pet, please let us know. We may be able to prescribe a different formulation or give you a device to aid with administering tablets. We can also offer advice on whether oral medicines can be mixed with food, and the easiest way to administer common medications.

Yes, we hold in stock a large range of prescription foods for dogs and cats and can order in both prescription and non-prescription foods. Food can be ordered using the form below or by e-mailing: DickVetPharmacy@ed.ac.uk

Ordering medicines (for pet owners)

Yes. We're happy to write a prescription for medicines we have prescriped for your pet, if you wish to buy them elsewhere. We can write a prescription at the following costs: £21.00 for single item, and £12.50 each additional item. All prices include VAT. 

Written prescriptions can be requested by completing and submitting the form below. 

Ordering medicines (for pet owners)

They are usually ready to be emailed to clients within 48 hours. 

We are not able to provide written prescriptions for ‘veterinary specials’ (unlicensed medicines that have been compounded by a ‘specials’ manufacturer), or medicines that we have imported.

Veterinary licensed medicines can be bought from online veterinary pharmacies. Choose one accredited with the VMD.

Human licensed medicines can be bought from community pharmacies, or some online pharmacies may be able to dispense if you contact them.

We are only allowed to prescribe 30 days supply of controlled drugs for your pet, except for in exceptional circumstances.

The pharmacy will need the original copy of the prescription before dispensing controlled drugs.